What is your cancellation policy? All cancellation requests must be submitted in writing via email.
- More than seven days prior to your tour — your booking may be rescheduled to another available date or a credit issued for future use.
- Within seven days of your tour — payments are non-refundable.
- No-shows or late arrivals — no refund or credit is available.
The bottom line? I'm not here to nickel and dime anyone and will do my best to accommodate all reasonable requests. If something comes up please just get in touch and we'll work something out.
Please refer to our full Booking Terms and Weather Policy for further details.
What happens if the weather is poor? The Broome night sky is one of the clearest in the world, but occasionally the weather doesn't cooperate. If conditions are deemed unsuitable I will contact you as early as possible — ideally the day before — to discuss your options. In the event of a weather cancellation you may reschedule to another available date at no additional cost, or receive a full refund of all monies paid.
Can I reschedule my booking? One complimentary reschedule is available if requested more than seven days prior to your tour. Rescheduling requests made within seven days will be treated as a cancellation and the above policy will apply. That said, I will endeavour to accommodate people as best I can so reach out and I will see what I can do if your needs don't fit with what I've said here.